Contact Brainytrainee
One inbox, read by a person. There is no contact form on this site — we would rather you email us directly than hand your message to a script.
How to reach us
Game support
Something broken, a purchase that did not arrive, progress lost, or a question about how a game works.
Tell us the game, your platform (iPhone, iPad or Android), the app version if you can find it, and what happened. For purchase problems, Apple and Google handle refunds directly — but tell us anyway if something in the game did not unlock.
Parents, safety and content
Anything you have seen in one of our games that you want to ask about, including ads.
Include the game and roughly when you saw it. Our information for parents covers ratings, purchases and device controls if you want to check there first.
Privacy and data requests
Access, correction or deletion of personal data under UK GDPR.
We respond within 30 days. Our privacy policy explains what we hold and what we do not.
Press and business
Interviews, company information, partnerships and publishing enquiries.
Say which of the four games you are asking about, if it is game-specific. Company details are on the about page.
What not to send
Please do not send us dates of birth, home addresses, payment card details or any other personal information about a child — we do not need them and do not want to hold them.
Company address
Brainytrainee LTD
Office 34a, Business Centre, 9 Lydden Road
London SW18 4LT
United Kingdom
Company background and publisher IDs are on the about page. How we handle personal data is in the privacy policy.